Promoting Person-Centred Services

Workplace Counselling and Listening Skills

'When l say empathic listening, l mean listening with intent to understand, to really understand....the essence of empathic listening is not that you agree with someone; it's that you fully, deeply understand....emotionally as well as intellectually' (Stephen Covey)

This one day course will provide an initial exploration of counselling skills for those whose circumstances require them to be good listeners. Many of us are regularly called upon to practise counselling skills without necessarily knowing that that's what we're doing. 

We will consider what counselling is and isn’t, establish core conditions for the effective use of counselling skills, practise basic skills, recognise the need for supervision and reflect on each other’s aptitudes and further development aspirations. 

The training will be informative and interactive, incorporating some key texts/handouts and definitions with time for discussion, questions and exploration. 


  • To establish a basic understanding of theoretical and practical aspects of counselling.

Learning Outcomes 

By the end of the day participants will be able to:

  • recognise some definitions of counselling 
  • understand how counselling is distinct from other helping strategies. 
  • recognise core conditions and predispositions for counselling. 
  • explore the importance of non-verbal aspects of communication. 
  • understand Egan's three stage model. 
  • identify a broad range of counselling skills. 
  • reflect on the application of counselling skills in various life contexts. 
  • practise some basic counselling skills. 
  • embrace an ethical framework for practising counselling skills. 
  • identify future learning opportunities. 


  • Relaxation/Confidence/Communication 
  • Being ‘Sound’ and ‘Balanced’ 
  • Verbal and Non-Verbal Communication 
  • Perfection 
  • Breathing, Voice, Posture 
  • Definition of Counselling (What it is/is not) 
  • Core Conditions 
  • Basic Skills 
  • Active Listening 
  • Applications in the Workplace 
  • Ethics and Contracts 
  • Future Learning 

Who is it for? 

  •  Managers, employees, supervisors, volunteers, members of families and organisations. 
  • Organisations providing any kind of service to the public. 
  • Anyone who lives or works with other people. 
  • Anyone keen to explore and consider developing her/his counselling skills. 
  • Anyone who wants a better understanding of how communication works. 

What people say: 

An invaluable experience 

Helped me to look at things in a different way 

It has made me more aware of how other people experience situations 

I have learned the meaning of respect, empathy and congruence 

I’m really glad l came on this course 

For further information please contact:

Tina Thordal – 07815 064710 or e-mail 

Bill Horrocks – 07929 035297 or e-mail