Promoting Person-Centred Services

Teambuilding and Effective Peer Support

Getting to know the people you work with will be the making of your organisation

This one day course will encourage participants to recognise and celebrate each other's strengths as team members. 

Through key texts/handouts, group exercise and reflection we will work to build a shared understanding of what constitutes effective teamwork drawing on past and present experiences of all participants. 

We will explore stages of teambuilding and group development referring to the work of Tuckman, M.Scott Peck, Daniel Goleman and others. 

Participants will be encouraged to reflect on notions of personal identity, how they were arrived at and how they influence performance and interaction with others. The training provides the opportunity to review "who we are", or might be, and to discover previously untapped potential. 

We will make clear the distinction between inclusive and exclusive community and look at different styles of management and leadership. 

The group will have the opportunity to begin to build a supportive and encouraging working environment, establish shared aspirations and set realistic and well-formed targets for future development.


  • To explore the ways in which personal values and patterns of behaviour and response, influence the way we work together as a team. 
  • To consider how the quality of our teamwork affects the service we provide and those we provide a service for. 
  • To create a more open and supportive working environment. 
  • To develop practical interpersonal communication skills. 

Learning Outcomes 

By the end of the day we will: 

  • Consider possible improvements in the quality of service provision. 
  • Identify our vision and aspirations for future performance. 
  • Agree targets for the future of the organisation. 
  • Acknowledge the contribution of each member of the team. 
  • Identify our individual strengths and support needs. 

Who is it for? 

Everybody in the organisation: managers, employees, supervisors, people providing services to the public. 

Organisations keen to support teams to work creatively and using their own initiative. 

Organisations committed to developing more inclusive working practice. 

Families, community groups, faith groups.