Promoting Person-Centred Services

Overcoming Inhibitions, Effective Social Interaction and Building Positive Relationships

‘A positive proactive approach requires an understanding of the person and the behaviour. I need to identify my own style of interaction and the effect this has on others’

There are a total of 985,000 people in England with a learning disability. About a quarter of the population will experience some kind of mental health problem in the course of a year, with anxiety and depression being the most common mental disorder in Britain.

Many people who live with a mental health problem or are developing one try to keep their feelings hidden because they are afraid of other people’s reactions.

This 3 hour course will equip participants to develop confidence in supporting individuals whose models of the world may differ dramatically from their own.


  • To develop practical interpersonal communication skills in supporting people with learning disabilities and/or mental health problems.

Learning Outcomes

By the end of the session participants will be able to:

  • Understand the particular communication difficulties experienced by individuals with learning disabilities and/or mental health problems
  • Develop relaxed, confident patterns of communication
  • Understand the likely effects of a chosen interactional style
  • Encourage meaningful and trusting relationships
  • Respect the dignity of people using services and develop a consistently person-centred approach


  • Domestics, aims, learning outcomes, introductions, ground rules
  • Personal inventory
  • Learning disabilities and mental health
  • Relaxation, confidence and communication
  • Exclusion/inclusion
  • Coping strategies
  • A positive approach
  • Interactional styles
  • Intensive interaction
  • Questions
  • Closure

Who is it for?

Health Centre and GP staff, Staff in sports and leisure facilities, other service providers

For further information please contact: 

Tina Thordal – 07815 064710 or e-mail 

Bill Horrocks – 07929 035297 or e-mail