Promoting Person-Centred Services

Offering a Chaperone Service - Training for GP Surgeries and Health Centres

This new 2 hour session will provide clear information about the role of the chaperone and how this service needs to be presented and explained to patients. The training will enable participants to understand the ways in which a chaperone service can contribute to consistently person-centred patient care. The information shared and opportunity to discuss and reflect on personal experience will support participants in the formulation, or review of existing Chaperone Policies in line with NCGST Guidance on the role and effective use of chaperones in Primary and Community Care settings.


To ensure a consistent understanding of the role of the chaperone and confidence in promoting the service to patients

Learning Outcomes

  • To know what is meant by the term ‘chaperone’
  • To recognize the need for a chaperone in practice
  • To be clear about what is meant by an ‘intimate examination’
  • To be able to explain the rights of the patient
  • To be clear about circumstances when the clinician may require a chaperone

to be present

  • To be able to describe the role of the chaperone
  • To be able to advise patients about this service


  • Domestics, Aims, Learning Outcomes, Groundrules
  • Introductions
  • A consistently person-centred service and the promotion of wellbeing
  • Dignity (DVD)
  • The role of the chaperone  –  providing comfort and reassurance, assisting in examinations, assisting in undressing, acting as an interpreter, protecting the healthcare professional against allegations or attack
  • Who can act as a chaperone? What are the requirements?
  • Negotiating the involvement of a chaperone
  • Recording  discussions and outcomes in the patient’s medical record
  • Involvement of friends and/or family members
  • Publishing  a policy
  • Promoting the service
  • Quiz/questions
  • Close

Who is it for?

General Practice and Health Centre staff

What people say:

‘Enjoyed course – covered everything l needed to know’

‘Concise and well delivered presentation’

‘Very well presented and explained’


For further information please contact:

Tina Thordal – 07815 064710 or email

Bill Horrocks – 07929 035297 or email