Positive Strategies for Handling Challenging Behaviour

We will encourage participants to identify effective strategies for enabling people to manage difficult emotions and behaviours which provoke anxiety in others.

This one day course aims to identify some of the reasons why individuals may demonstrate behaviour experienced by others as challenging and to establish effective strategies for encouraging positive behaviour and adopting a positive, proactive approach.

We will explore the advantages/disadvantages and consequences of adopting a variety of reactive strategies. Participants will be encouraged to recognise their own ways of dealing with circumstances which they experience as stressful. We will identify different stages of emotional arousal and consider what might be the most appropriate ways of offering support at different stages of a behavioural crisis. 

We will describe a de-escalation routine and suggest ways of encouraging individuals to reflect on past crises. We will consider how best to support individuals to recognise different ways of responding to situations they find difficult.

The course will comprehensively meet the requirements of the National Common Induction Standards and current legal requirements for training in social care.

We have successfully delivered training to public and private care providers, voluntary organisations and people working in the community at venues throughout the UK.

Positive Strategies for Handling Challenging Behaviour Aims

• To identify behaviours experienced as challenging.
• To consider what these behaviours might be signalling.
• To develop effective communication skills.
• To empower people to support individuals in managing their own behaviour.

Positive Strategies for Handling Challenging Behaviour Objectives

• To understand the reasons individuals sometimes present behaviour that others find challenging.
• To understand the importance of positive proactive and reactive responses.
• To recognise that we all need coping strategies to help us manage stress.
• To describe the five stages of emotional arousal.
• To understand the concept of diffusion and redirection.
• To understand the effects of negative reactive strategies that have been used to 'manage behaviour'.
• To identify shared strategies for supporting individuals.
• To create and maintain an environment where people feel valued and listened to.

Who is it for?

• Managers, employees, volunteers, support workers, carers.
• Anyone who experiences the behaviour of others as challenging.
• Anyone keen to develop skills for dealing effectively with conflict and confrontation.
• People who want to understand how power, status and the freedom to make choices affect patterns of behaviour.

In-house cost

• £375 for groups of up to 20 people.

Open course

We intend to run a number of open courses throughout the year at various loactions across the U.K. If you would be interested in attending, please contact us.

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